EXECUTIVE TEAM

ROBERT RINALDI
Founder and President Altimum IMS

Since 1988, Robert has merged technology with business strategy to the world of customer relationship management. His path has led him to execute over 600 successful customized CRM implementations in diverse business sectors that include financial, pharmaceutical and manufacturing among others.

CRM methodology and approach

Trained as a systems analyst and architect, Robert’s driving passion has always been the pursuit of customer-centric sales force excellence. A CRM thought leader, his vision goes way beyond software and technology and encompasses a two-pronged approach that tackles people and process.

A firm believer in targeted and measurable goals, Robert computes his own success in delivering ROI for Altimum’s clients with CRM solutions that are individually tailored to businesses that are striving to grow.

Commitment to businesses and the community

Sought after as a speaker at industry trade shows and Montreal area universities, Robert is proud to serve on the Board of Governors of the Montreal chapter of the Canadian Italian Business and Professional Association (CIBPA) and as a board member and the Vice President of Communications of the national organization.

His involvement in the business community also includes membership in the Association des professionnels de la communication et du marketing (APCM) and the APCM Think Tank, as well as the Canadian Association of Family Enterprise (CAFE).

Robert’s commitment to community has included volunteering for the Starlight Children’s Foundation, a non-profit organization that helps chronically ill children navigate the experience of hospitalization.

Contact me

rrinaldi@altimumims.com
/robert-rinaldi

PAOLA GRAZIANI
Principal Consultant

Paola is devoted to helping companies create powerful and long lasting customer experiences. As a change agent she loves the challenge of forging high performance organizations out of chaos. Valued by clients for taking a holistic approach that melds process with people, she is committed to finding pragmatic, long range strategies and concretizing them in actionable plans that achieve measurable results.

Academic excellence and international business experience

Paola earned the Masters of Science in Organization Development from Pepperdine University in Malibu, California and has built upon that training with managerial experience in the food and beverage, forest products, manufacturing and retail sectors.

Fluent in French, English and Italian she benefits from experience working in projects outside of Canada in France, Mexico, China and the US.

Community activism

Paola’s energy and enthusiasm infuses her work as a member and volunteer with the McGill Women’s Alumni Association and in her volunteer work with Alzheimer patients at Sunrise Senior Living in Montreal. She is also a member of the Réseau des Femmes d’affaires du Québec.

Contact me

pgraziani@altimumims.com
/paolagraziani

The Altimum IMS consultant team

The Altimum IMS team of consultants is made up of trained professionals who are driven by measurable success.

They provide implementation, training and coaching in customer relationship management that includes:

• Customer experience
• Sales performance
• Organizational effectiveness
• Change management
• Process optimization
• Analytics
• Marketing strategies
• IT infrastructure, optimization and customization