Embracing CHANGE: handling the impact on your organization
If you’re new to CRM your world will change.
If you have an existing CRM strategy that’s not delivering to your expectations, managing the people side will pose new challenges.
Effective change management requires readiness assessments, communication planning, coaching and training. As you continue down the road, data collection and feedback will inform the need for course correction as you transform your organization to better serve your customers.
Transitions can be tough. So making sure your project deploys SEAMLESSLY with no negative impact on customers and employees while increasing productivity is all part of change management.