We were there when they invented the wheel…
We are CRM consultants and trainers, generous with decades of knowledge garnered since the first rollouts of contact management software back in the 1980’s.
Our holistic, customer-centric strategic approach addresses all levels of business from executive leadership to the sales force and customer care personnel.
We’ve worked across a wide variety of industries including financial, pharmaceutical and manufacturing and have seen how effective customer service strategies pay off with increased profits, enhanced brand loyalty and growth.
We understand the way new technology and customer service impacts the operation and culture of businesses and how daunting adopting new ways of doing business can be for an organization.